General Terms and Conditions of Sale

Version dated 11/08/2021

ARTICLE 1 - SCOPE

These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") govern all relations between AÉROPORTS de LYON, a French Société Anonyme with an executive board and supervisory board, with Capital of 148,000 euro, with headquarters located at Lyon-Saint Exupéry airport in COLOMBIER-SAUGNIEU (69124), registered in the LYON Trade and Companies Register under number 493 425 136, and any Customers placing an Order on the website store.lyonaeroports.com (hereinafter referred to as "the Store").

They may be modified at any time and without prior notice by AÉROPORTS de LYON, with it being stipulated that the applicable GTCS are those in force and online on the day of placing the Order. Any Order placed in the Store implies prior unconditional acceptance of these GTCS.

When placing the Order, Customers certify that they are a natural person of legal age, acting either on their own behalf or on behalf of a legal person they are duly authorised to represent. They acknowledge having the full legal capacity to make transactions under these GTCS.

ARTICLE 2 - SERVICES OFFERED BY THE STORE

The Services offered by the Store are:

  • The "Online parking space booking" Service in Appendix 1,
  • The "Lounge" Service in Appendix 2,
  • The "Fast-Track" Service in Appendix 3,
  • The "Sending prohibited cabin items" Service in Appendix 4,
  • The "Valet ECTOR" Service in Appendix 5,
  • The "Valet ALYSE PREMIUM" Service in Appendix 5 BIS,
  • The "Online parking space booking for the automatic car park" Service in Appendix 6,
  • The "Subscription" Service in Appendix 7,
  • The "Marketplace" service in Appendix 8.
  • The "Personal assistance" service in Appendix 9.
  • In the context of purchasing the above-mentioned services, Customers are deemed to have accepted all terms and conditions of sale set out in the applicable appendix(ices).

ARTICLE 3 - TERMS OF THE "CUSTOMER ACCOUNT"

When placing their first Order in the Store, any new Customers must create a "Customer Account", for which they have to choose a user name (composed of their email address) and a password of at least eight alphanumerical characters - containing one lower case character, one upper case character, one number and one special character -, to customise their browsing.

Upon each new visit, Customers log in using these two elements, which act as proof of identity. Customers therefore undertake to provide genuine information about themselves upon registration. Passwords and user names are personal, confidential data that Customers undertake not to disclose. Customers are solely responsible for their use. The data saved is proof of all transactions made by Customers in the Store. Any attempt to replace the password or user name of another Customer is strictly prohibited. AÉROPORTS de LYON reserves the possibility to rightfully delete the account of any Customers who do not observe these GTCS without notice or compensation, in particular for fraudulent use.

ARTICLE 4 - FINAL ORDER CONFIRMATION

The different stages of an Order are set out throughout the Order process in the Store.
Customers are informed of the features and availabilities of the services offered directly in the Store.
These may be modified by AÉROPORTS de LYON at any time, to better meet Customer expectations.
The contract is validly entered into via the "double-click" procedure, with the possibility to check the details of the Order and its total price in order to rectify any errors before confirming it for final acceptance.
Once they have acknowledged and agreed to these GTCS, by ticking the box "I accept the general terms and conditions of sale and the privacy policy", Customers finalise and give final confirmation of their Order.
Customers then receive a summary of their Order information via an automatically generated confirmation email, when the payment confirmation page is displayed.
It is recommended that Customers archive or print this confirmation email and the payment certificate.
Any subsequent Orders from Customers are only accepted further to full, legitimate payment of the amounts due for previous Orders placed by the Customers.

ARTICLE 5 - PRICE

All prices are given in euro and include all taxes. They are liable to fluctuations and may be updated at any time. The invoiced prices are those in force on the day of confirming the Order.

ARTICLE 6 - PAYMENT TERMS AND CONDITIONS

No payments made to AÉROPORTS de LYON shall be considered as a down payment. The only permitted payment method is debit/credit card, via a secure payment system. Only cards from the Carte Bleue, Visa, Eurocard/Mastercard and American Express networks are accepted, for which Customers explicitly acknowledge having the right to use. Under no circumstances, even if a claim has been made, may Customers withhold some or all of the amounts due, nor apply any offsets. All Orders are settled in full and debited as soon as they are confirmed. A supporting document is available in the "Customer Account". If payment proves to be illegitimate, incomplete or non-existent, for any reason whatsoever, sale of the service may not take place.

ARTICLE 7 - COOLING-OFF PERIOD

As per articles L 221-28 et seq. of the French Consumer Code, Customers benefit from the right to a 14-day cooling-off period from Order confirmation, without having to explain the reasons or pay a penalty.
To apply this cooling-off period, Customers may directly cancel their booking from the "Customer Account" or use cooling-off period standard form or any other document that they can send to CUSTOMER SERVICES as long as the request unambiguously expresses their desire to cancel.
In all cases, the cancellation document must at least include Customer surnames and first names and the Order number.
Customers are subsequently reimbursed the amount, within a maximum of 14 days from the date on which AÉROPORTS de LYON is informed of the Customer's decision to cancel. Reimbursement is directly credited into the bank account connected to the card used when placing the Order.
As per article L 221-28 of the French Consumer Code, Customers may no longer exercise their right to apply the cooling-off period when the service started with their agreement, prior to the end of the cooling-off period, which they expressly waived.

ARTICLE 8 - LIABILITY

AÉROPORTS de LYON shall not be held liable in the event of the non-execution of its obligations due to Force Majeure, as defined by French law. Likewise, it shall not be held liable for:
- Disruptions or failures inherent to using the Internet network that affect browsing in the Store,
- Malfunctions due to third-party software,
- Outside intrusion or the presence of computer viruses on the Customer's computer.

ARTICLE 9 - CUSTOMER SERVICES

Any questions, requests for information or claims relating to the Services offered must be sent to SERVICE CLIENT - AÉROPORTS de LYON SA - BP 113 - 69125 LYON - SAINT EXUPERY AÉROPORT or via email to store@lyonaeroports.com.

After contacting CUSTOMER SERVICES, if there is no satisfactory response within 60 days, Customers may call upon the mediator for Tourism and Travel*, whose contact details and referral procedures are available on the website: www.mtv.travel

* contractual disputes between a consumer and a professional relating to the execution of a sales contract or the provision of services.

ARTICLE 10 - FINAL STIPULATIONS

AÉROPORTS de LYON archives Purchase Orders and invoices on a reliable, sustainable medium constituting a faithful copy, as per the provisions of article 1348 of the French Civil Code. Electronic records, kept in the AÉROPORTS de LYON IT systems under reasonable security conditions, are deemed proof of communication, Orders and payments made with the Customer.
These GTCS are subject to French law.
If one of the clauses or provisions in these GTCS is cancelled or declared illegal via a final legal decision, this invalidity or illegality shall in no way affect the other clauses and provisions, which shall continue to rightfully apply.

Former versions of the GTCS

GTCS in force from 14/09/2020 to 10/08/2021 : click here

GTCS in force from 07/07/2020 to 13/09/2020 : click here

GTCS in force from 29/04/2020 to 07/07/2020 : click here

GTCS in force from 12/12/2019 to 29/04/2020 : click here

GTCS in force from 30/06/2019 to 11/12/2019 : click here

GTCS in force from 07/03/2019 to 30/06/2019 : click here

GTCS in force from 27/02/2019 to 06/03/2019 : click here

GTCS in force from 08/02/2019 to 26/02/2019 : click here

GTCS in force from 12/12/2018 to 07/02/2019 : click here

GTCS in force from 09/12/2018 to 11/12/2018 : click here

GTCS in force from 05/10/2018 to 09/12/2018 : click here

GTCS in force from 01/01/2018 to 04/10/2018 : click here

GTCS in force from 13/04/2017 to 31/12/2017 : click here

GTCS in force from 30/06/2016 to 12/04/2017 : click here

GTCS in force from 27/04/2016 to 30/06/2016 : click here

GTCS in force from 30/03/2016 to 26/04/2016 : click here

GTCS in force from 09/02/2016 to 29/03/2016 : click here

GTCS in force from 03/11/2015 to 08/02/2016 : click here

GTCS in force from 30/06/2015 to 02/11/2015 : click here


APPENDIX 1: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE
TO THE ONLINE PARKING SPACE BOOKING SERVICE

ARTICLE 1 - SCOPE

Only Customers wishing to park a private car (motor vehicle, manufactured and designed for the transportation of people, which has at least four wheels, with a maximum of eight seats in addition to the driver's seat and for which the total laden weight permitted is less than 3.5 tonnes), can benefit from the online parking space booking Service in the Store (hereinafter referred to as the "Booking Service"), for which the maximum height complies with the limits set out in the table below:

CAR PARK

MAXIMUM HEIGHT

P0 / P1*

1,90 m

P2 / P2 Bis / P3 / P4 / P5 / Eco Parking

2,50 m

* Car park P1 is operated by the Lyon Parc Auto. As such, the terms and conditions for use in Clause 3 below are different to those of the other car parks directly operated by AÉROPORTS de LYON. These special terms and conditions for use are sent to Customers on the coupon.

* Car park "Eco Parking" is a Lyon Airport brand.


ARTICLE 2 - DESCRIPTION OF SERVICE

The "Booking Service" sold in the Store guarantees Customers one (or more) parking space(s) in one of the car parks at LYON SAINT EXUPERY airport (P0/P1/P2/P2 Bis/P3/P4/P5) for a specific date, duration and time, limited to the number of spaces available when the Order is placed.
Unless specifically indicated by the Store, the location of the space is not allocated, so Customers park in the first available space.
The "Booking Service" is only for Customers who have created a "Customer Account" as per the terms and conditions set out in these GTCS. It offers the possibility to book a space, for which the maximum parking duration is limited to 90 days (with a minimum of 8 hours). It is strictly prohibited to accumulate several successive bookings.
A parking space may only be booked online at most 6 months (and at least 4 hours) prior to the actual vehicle parking date.
When placing the Order, apart from car park P1, Customers have the possibility to provide the vehicle registration number, to save time via automatic barrier opening, provided the number plate can be read correctly.

ARTICLE 3 - TERMS AND CONDITIONS OF USE

When Customers arrive at the car park entry terminal (at the scheduled time), they place the coupon they were sent when the Order was placed (also available to be downloaded from the "Customer Account" dashboard) in front of the scanning device. For it to be recognised, Customers must print the coupon on paper or have it directly downloaded on their smartphone beforehand. If the registration number is provided beforehand, Customers must arrive in the corresponding vehicle. When leaving, if Customers have not exceeded the scheduled exit time, they place the coupon once again in front of the exit terminal scanning device to exit the car park. It shall no longer be possible to use the coupon. AÉROPORTS de LYON recommends that our Customers take good care of their coupon, which, under all circumstances, is essential for accessing and exiting the car parks, especially in the event of poor legibility of the registration number initially provided upon placing the Order, or if arriving in a different vehicle. The issued coupon is strictly personal and confidential. It contains a bar code for which counterfeiting or reproduction is strictly prohibited. It may not be given or transferred to a third party. Customers are responsible for retaining it until use upon exiting the applicable car park. AÉROPORTS de LYON accepts no liability in the event of third-party or fraudulent use. In the event of loss of or difficulty scanning the coupon, Customers must call an "Agent" using the intercom system located at the car park entry and exit terminals. The Agent then checks Customer bookings in the databases before enabling them to access or exit the applicable car park. AÉROPORTS de LYON permits early arrivals of 30 minutes and late departures of maximum 60 minutes. Beyond these times, extra time is invoiced as per the following rates table, for which any portion started is due.



AÉROPORTS de LYON therefore recommends that our Customers leave enough time between their flight arrival time and their car park exit time. Under no circumstances may AÉROPORTS de LYON be held liable for extra time linked to events outside the "Online Booking Service".
However, if there is a proven flight delay (flight number to be provided upon booking or indicated to the Agent via the intercom system located at the car park entry and exit terminals), AÉROPORTS de LYON undertakes not to invoice Customers for this extra time, as a commercial gesture.



Car park P0

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 60 min

free

1h to 4h

2.50 €

4 h to 12h

7.00 €

12h to 24h

18.00 €

Over 24 hours, per extra day

20.00 €

Car Parks P2 and P2 bis

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 60 min

Free

1h to 4h

2.00€

4 h to 12h

5.00€

12h to 24h

16.00€

Over 24 hours, per extra day

18€

Car Park P3

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 60 min

Free

1h to 4h

2.00€

4 h to 12h

5.00€

12h to 24h

10.00€

Over 24 hours, per extra day

12€

Car park P4

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 60 min

Free

1h to 4h

2.00€

4 h to 12h

4.00€

12h to 24h

8.00€

Over 24 hours, per extra day

10.00€

Car park P5 and Eco Parking

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 1h

Free

1 h to 12h

2.00€

12h to 24h

2.50€

Over 24 hours, per extra day

3.15€

Car park P1

Refer to the rates table displayed directly on site.
Extra time is paid for via debit/credit card at the automatic pay stations or exit terminals provided for this purpose. For car park P1, payments must be made using the Lyon Parc Auto equipment (terminals and automatic pay stations).

ARTICLE 4 - MODIFICATION - CANCELLATION

Conditions valid for all car parks, excluding P1.

Modification

It is possible to modify your order up to four hours before the arrival time at the car park (indicated on your booking): entry and/or exit times and dates, name of the holder, car registration number and flight/train numbers.

To deal with the Covid-19 health crisis:
For any Order made from 01 April 2020 to 01 September 2020: it is possible to modify your booking up to 1 hour before the beginning of your booking (exept P1 car park, Ector valet, Alysé valet)

For car park P1, it is possible to modify the order:
- Up to four hours before arriving at the car park for modifying your registration number and flight numbers,
- Up to the day before your arrival at the car park for modifying start and end dates and times for your booking (no modification possible on the same day for these booking details).

Cancellation

Beyond the legal cooling-off period, AÉROPORTS de LYON allows our Customers to cancel their Orders (for all car parks excluding P1 and Eco Parking) up to 24 hours prior to the scheduled parking dates and times. To do so, Customers follow the same procedure as those in Clause 7 of the GTCS. Once this procedure has been followed, Customers are reimbursed 90% of the cost of the Order, within a maximum of 14 days from the date AÉROPORTS de LYON is informed of the cancellation request.
Reimbursement is directly credited into the bank account connected to the card used when placing the Order.



Eco Parking : Beyond the legal cooling-off period, AÉROPORTS de LYON allows our Customers to cancel their Eco Parking Orders up to 24 hours prior to the scheduled parking dates and times. To do so, Customers follow the same procedure as those in Clause 7 of the GTCS. Once this procedure has been followed, Customers are reimbursed 50% of the cost of the Order, within a maximum of 14 days from the date AÉROPORTS de LYON is informed of the cancellation request.



To deal with the Covid-19 health crisis:
For all Orders made between 01 April 2020 and 31 September 2020: it is possible to cancel without charge, up to 1 hour before the start of the booking, and the Customer will be refund up to 100% of the price of his Order (exept P1 car park, Ector valet, Alysé valet).



ARTICLE 5 - FINAL STIPULATIONS

Parking vehicles in the car parks of LYON SAINT EXUPERY airport is subject to the provisions of the Prefectoral Decree setting out the policing measures applicable at LYON SAINT EXUPERY airport as well as those in the company regulations for public car parks at LYON SAINT EXUPERY airport, displayed inside the airport and available for consultation on the website www.lyonaeroports.com.
(Note: for car park P1: the company regulations can be consulted directly on site.)

AÉROPORTS de LYON reminds our Customers that the French Highway Code applies to all lanes open to public traffic, and in particular to car parks.
The "Booking Service" only provides the right to park and not the right to vehicle security, surveillance or drop-off. AÉROPORTS de LYON accepts no liability in the event of loss, damage or theft of Customers' personal belongings, as these are their sole and unique responsibility.


APPENDIX 2: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE
TO THE "LOUNGE" SERVICE

ARTICLE 1 - DESCRIPTION OF SERVICE

The "Lounge" Service offered by the Store enables Customers to book the right to access one of the LYON SAINT EXUPERY airport Lounges, for a specific number of people, from a specific time and date, without exceeding the closing times of the applicable Lounge.
The Lounges are open Monday to Sunday:

CONFLUENCE business lounge (Terminal 1)

Open non-stop from 5 AM to 8 PM.

MONT-BLANC business lounges

Open non-stop from 5 AM to 10.45 PM.

The "Lounge" Service is only for Customers who have created a "Customer Account" as per the terms and conditions previously defined in the GTCS and who have a flight boarding pass. It offers the possibility to benefit from services suited to different needs, such as a refreshment service (hot and cold drinks, savoury and sweet items, etc.), a press space for consultation of national and international daily newspapers and other journals, "HI-TECH" equipment (free WiFi and internet access, televisions, etc.), etc. Unaccompanied minors are not permitted.

ARTICLE 2 - TERMS AND CONDITIONS OF USE

When Customers come to the Lounge entrance (at the scheduled time), they show the coupon they were sent when the Order was placed (also available to download from the dashboard of their "Customer Account) to the Agent in charge of checks. For it to be recognised, Customers must print the coupon on paper or have it directly downloaded on their smartphone beforehand. Customers must also have official valid I.D. to aid checks.
The maximum duration of validity of the coupon is twelve (12) months from placement of the Order. Beyond this period, access to the Lounges is not permitted.
The issued coupon is essential for accessing the various airport Lounges. It is strictly personal. It contains a bar code for which counterfeiting or reproduction is strictly prohibited. It may not be given or transferred to a third party. The Customer is responsible for retaining it until it is used to enter the applicable Lounge. AÉROPORTS de LYON reserves the right to prohibit access if fraudulent use is observed.
In the event of loss of the coupon, Customers must go to the Lounge receptionist. Use of the coupon is limited to single access. If necessary, Customers may exit the Lounge and must be able to show the coupon again at each subsequent entry to have access to the applicable Lounge.
In the event of not complying with all the rules set out above, the access pass shall be deemed non-valid.
Inside the Lounges, it is mandatory to maintain a calm, quiet atmosphere. In the event of any obvious disruption to the serenity of the spaces, AÉROPORTS de LYON reserves the right to take all necessary measures to stop the disruption, in particular expelling the troublemaker.
AÉROPORTS de LYON accepts no liability in the event of loss, damage or theft of Customers' personal belongings, as these are their sole and unique responsibility.

ARTICLE 3 - MODIFICATION - CANCELLATION

No modification to the Order is possible from the time payment is made. Cancellation is possible within the legal cooling-off period: within a maximum of 14 days from the date AÉROPORTS de LYON is informed of the cancellation request, Customers are reimbursed 100% of the price of the Order, if it has not been used.
Reimbursement is directly credited into the bank account connected to the card used when placing the Order.

ARTICLE 4 - COMPANY REGULATIONS FOR THE LOUNGES

Observing the different applicable legislation and maintaining good relations between AEROPORTS DE LYON, in charge of operating all Lounges located at Lyon-Saint Exupéry Airport, and the Lounge users requires the use of Company Regulations.
The Lounges in question are: CONFLUENCE and MONT BLANC (Terminal 1).

Opening hours

The opening and closing times of the lounges are organised around the flight schedules of the airlines using the Lounges.
These times are:
- Subject to change,
- Displayed at the entrances to the Lounges,
- Included in various Airport publications,
- Modifiable by AEROPORTS DE LYON at least twice a year in line with the summer and winter schedule. The Lounges are open 7 days a week, 365 days a year.
AÉROPORTS DE LYON shall not be held liable for any claims made by any of the Customers arriving at the entrance of the Lounge outside of the Lounge opening times and periods of which the airline has been notified under the conditions described above.

Access

These Company Regulations aim to define the conditions for using the Lounges for:
- Customers (members, guests and passengers with entries purchased at store.lyonaeroports.com) of AEROPORTS DE LYON,
- Customers of airlines (who have signed a contract with AEROPORTS DE LYON for this purpose) with a Silver or Gold PRIVILYS card (or equivalent) or an access pass to the applicable space, under the conditions set out by the airlines,
It is possible to purchase one-off entry to the lounge at a price of €29.90 (inclusive of all tax) per person.
Children under two years of age are admitted free of charge.
AÉROPORTS DE LYON may refuse access to the Lounges:
- To anyone not in possession of a Lounge Access Pass,
- To anyone under the clear influence of alcohol or drugs and/or whose behaviour could disrupt the peace and quiet of other users of the Lounge, even if this person is in possession of a Lounge Access Pass,
- Any holder of a Lounge Access Pass for safety reasons, and particularly if the maximum capacity of the Lounge would be reached at the time of the Holder’s arrival at the Lounge entrance. The list of conditions defined by the airlines is available upon request and for consultation from the reception staff.

Services and Commitments

- Premises and facilities that are clean and tidy at all times,
- A self-service catering area with seats, tables and a bar,
- A relaxation area, composed of armchairs, coffee tables, one or more TV screens and a remote flight display,
- A passenger work area, dedicated to IT (Internet/WiFi/printer access) including a space with desks and chairs for passengers with their own hardware (max. one to two workstations),
- A rest area with no TV space with cosier, more relaxing seating,
- An appropriate number of polite, welcoming staff offering reasonable assistance to Customers for use of the facilities and services available within the Lounge,
- Staff that are able to provide all necessary information regarding flight departures,
- A catering offering including soft and alcoholic beverages as well as a comprehensive hot and cold food offering for the different times of the day,
- Newspapers and magazines to be read in the Lounge (paper and electronic),
- Free WiFi, TV, electrical and USB sockets and self-service computers,
- A toilet area accessible to disabled people or people with reduced mobility,
- Self-service showers (inside the Mont Blanc Lounge), sale of a shower kit if necessary.

Liability

Leaving any objects or equipment in the Lounges is to be done at the user's own risk.
AEROPORTS DE LYON accepts no liability for loss, theft or damage to these objects or equipment. All users are responsible for the space they occupy and responsible for leaving the premises clean. Likewise, users shall bear the costs of repair for any damage they cause. Any problems must be reported to AEROPORTS DE LYON.

Safety instructions

Under no circumstances may users modify the safety advices or restrict public flow. Access to fire-fighting equipment and emergency exits must be kept clear at all times. The emergency exits must be locked throughout the duration of use and only be used for evacuation purposes.

Prohibitions

Since 1 February 2007, it is prohibited to smoke or vape in all closed, indoor locations accommodating the public or acting as work spaces. French Decree No. 2006-1386 of 15/11/2006 reiterates and stipulates the scope of the principle of the smoking ban in places intended for collective use.
Users shall have to observe the applicable regulations and bear any consequences in the event of non-observance by their guests.
It is stipulated that a smoking area is available in the Place des Lumières on the 1st floor.
It is prohibited to discard paper or other waste or objects outside the bins, to write on walls, furniture, doors, etc. and, in general, to damage the Lounge equipment in any way whatsoever.
Only animals travelling in a travel cage under the authorisation conditions set out by the airlines are permitted.

Acceptance of Regulations
Users acknowledge that they are aware of these Regulations and undertake to observe them unconditionally.

Modifications
AÉROPORTS DE LYON reserves the right to modify or add to these Regulations any time it deems necessary.



APPENDIX 3: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE
TO THE "FAST-TRACK" SERVICE

ARTICLE 1 - DESCRIPTION OF SERVICE

The "Fast-Track" Service proposed by the Store enables Customers to benefit from faster access at security checks and hand luggage inspections in Terminals 1 and 2 of LYON SAINT EXUPERY airport, without going via the conventional queue. It is reserved for Customers who have created a "Customer Account" as per the terms and conditions defined in the GTCS, with a flight boarding pass (except for flights to Tel Aviv, where the service cannot be offered due to the more stringent checks and security rules).
The "Fast-Track" Service may not, however, be deemed priority access to the security check and luggage inspection. AÉROPORTS de LYON recommends that our Customers leave enough time to access these mandatory security checks prior to boarding. Under no circumstances may AÉROPORTS de LYON be held liable for any delay that may prevent Customers from catching their flights.
The "Fast-Track" Service is provided further to obtaining a unique coupon from the Store, enabling:
- Either a single-access pass,
- Or a batch of five (5) access passes.

ARTICLE 2 - TERMS AND CONDITIONS OF USE

When Customers arrive at the "Fast-Track" scan terminal, they place the coupon they were sent when the Order was placed (also available to be downloaded from the "Customer Account" dashboard) in front of the scanning device. For it to be recognised, Customers must print the coupon on paper or have it directly downloaded on their smartphone beforehand.
The issued coupon is essential for accessing the "Fast-Track" Service. It is personal but not nominative. It contains a bar code for which counterfeiting or reproduction is strictly prohibited. AÉROPORTS de LYON reserves the right to prohibit fast-track access if fraudulent use is suspected.
Once the scan has taken place on the last scan terminal, the single-use coupon is no longer usable. The five (5) access pass batch coupon runs out at the fifth use (last scan terminal passed).
The maximum duration of validity from placement of the Order is:
- Twelve (12) months for single-use coupons,
- Twelve (12) months for the batch of five (5) access passes.
Beyond this period, quick access via the "Fast-Track" Service is no longer permitted.
In the event of loss of or difficulty scanning the coupon at the scan terminal, Customers must dial the number of the "Reception Manager" displayed near the fast-track access point (number not surcharged - same price as a local call in mainland France).

ARTICLE 3 - MODIFICATION - CANCELLATION

No modification to the Order is possible from the time payment is made. Cancellation is possible within the legal cooling-off period: within a maximum of 14 days from the date AÉROPORTS de LYON is informed of the cancellation request, Customers are reimbursed 100% of the price of the Order, if it has not been used.
Reimbursement is directly credited into the bank account connected to the card used when placing the Order.


APPENDIX 4: SPECIFIC TERMS AND CONDITIONS OF SALE APPLICABLE
TO THE SENDING PROHIBITED CABIN ITEMS SERVICE

ARTICLE 1 - DESCRIPTION OF SERVICE

The "Sending prohibited cabin items" Service proposed by the Store enables Customers to benefit from postal shipment of personal items that are prohibited in the cabin.

This service is limited to objects prohibited in the cabin, excluding liquids, aerosols, gels and pastes.

This service is available in all Terminals of LYON SAINT EXUPERY (except for specific cases). It is only for Customers who have created a "Customer Account" as per the terms and conditions previously defined in the GTCS, with a flight boarding pass.

ARTICLE 2 - CONDITIONS D'UTILISATION

When a personal item that is prohibited in the cabin (excluding liquids, aerosols, gels and pastes) is discovered in Customer luggage by a security agent at one of LYON SAINT EXUPERY airport's security checkpoints, Customers shall be able:
- Either to abandon the item and have it destroyed,
- Or to have the item sent via the paid-for "sending prohibited cabin items" service available in the Store.

If the "sending prohibited cabin items" service is chosen by Customers, a security agent shall place the item to be sent in a numbered A5 envelope (one single item weighing up to 500g per envelope), which shall be stamped and placed in a secure container.

Customers shall be issued a claims form with the following:
- Terms and conditions of the service offered,
- Envelope ID number,
- Price of the service,
- Payment deadline to be observed,
- Address of the Store to pay for the service.

This form contains a QR code for which reproduction or counterfeiting are strictly prohibited. AÉROPORTS de LYON reserves the right not to provide the service if fraudulent use is suspected.

Customers go to the Store within a maximum period of 15 days further to issuance of the claims form to:
- Create their "Customer Account" or log into their existing "Customer Account",
- Provide the postal address to which the item can be sent,
- Pay for the service online.

Beyond the maximum activation period for Customers, via online payment, the item is automatically destroyed with no compensation.

ARTICLE 3 - SHIPPING PERIODS

From payment for the service online, AÉROPORTS de LYON shall do everything possible to have the sealed envelope forwarded within 15 working days by the French postal service (La Poste).

ARTICLE 4 - LIABILITY

In addition to Clause 8 of the GTCS, it is stipulated that AÉROPORTS de LYON accepts no liability for damage, losses or theft of the sent item, unless it commits gross misconduct.

Upon receipt of the item at the address they indicated, Customers are asked to perform any useful checks as regards the integrity of the item received and, if necessary, report any damage to the La Poste claims department. As such, we recommend that Customers do not use this service for goods exceeding the compensation limits usually in place at La Poste.


APPENDIX 5: SPECIAL TERMS AND CONDITIONS APPLICABLE
 TO THE VALET SERVICE ECTOR


The “ECTOR valet parking” service (from now on referred to as “the Service”) is available by reservation, on the Aéroports de Lyon website at the following address: https://store.lyonaeroports.com.

Subscribing to the Service means accepting the general terms and conditions of Aéroports de Lyon (from now on referred to as “General Terms and Conditions”) and the current special conditions (from now on referred to as “Special Conditions”). These documents may be modified by Aéroports de Lyon, in part or in whole, without notice.


ARTICLE 1 - SCOPE

The purpose of the Special Conditions is to define the terms and conditions for the provision of the Service to Customers.

The Service facilitates the movement of vehicles by a valet, from an area reserved for the drop-off and pick-up of vehicles to a vehicle storage area. The Service is accessible in the departure/arrival terminal drop-off car parks.

The Customer should adhere to the following procedure: 

On arrival at the airport: (vehicle drop-off), the Customer:
- accesses the drop-off car park at their terminal using a QR code which will have been sent to them via email after the order has been placed; the QR code is saved in the Customer account created on the airport website;
- gives the keys to a valet who will be waiting in the drop-off car park; an inventory of the vehicle should be made by both parties: the Customer and the valet
- the valet will then park the vehicle in a secure airport car park.

On return (vehicle pick-up):
- the valet will wait for the Customer in the drop-off car park at their arrival terminal;
- an inventory of the vehicle should be made by both parties: the Customer and the valet
- the Customer leaves the car park using their QR code.


ARTICLE 2 - SUBSCRIPTION TO SERVICE

The Customer enters the dates of their journey on the airport website; after choosing the service they want, they fill in all of the obligatory fields of the subscription form, namely:
- their name and surname
- their outbound and return flight details
- the relevant terminal
- identifying characteristics of their vehicle (make, colour, registration plate)
- their mobile telephone number

The Customer has the chance to check the details and the total price of their request, and to correct any errors, before confirming and thereby expressing their acceptance. 

Reservations can be made at the earliest 270 days and at the latest 31 hours before the intended vehicle drop-off date; an email confirming the reservation is sent to the Customer.


ARTICLE 3 - FINANCIAL SERVICES

3.1 Price and billing 

3.1.1. The Service is subject to a fee and billing is carried out when the reservation is made. The amount billed at this time is determined according to the planned parking duration; the corresponding bill can be viewed on and printed from the Customer account created by the Customer on the airport’s website.

3.1.2. Cancellation of reservation and rules of reimbursement: 
The Customer may cancel their reservation on the site using their Customer account up to 30 hours before the planned vehicle drop-off time:
- cancellation up to 30 hours before the planned vehicle drop-off time: 100% reimbursement of reservation fees
- cancellation less than 30 hours before: no cancellation possible, no reimbursement.

The charges are due to the space being unavailable. 

3.1.3. Modifying a reservation: 
The Customer may modify their reservation on the website, using their Customer account, up to 30 hours before the planned vehicle drop-off time, with no guarantee that their wishes will be taken into account by the reservation system; if the change in reservation leads to cancellation due to an unavailability of spaces, the conditions for cancellation and for the aforementioned rules of reimbursement will be applied. 

If there are any changes to the flight number or travel dates, a new reservation should be made; in this case, the previous reservation will be reimbursed by Aéroport de Lyon.

The prices that appear on the website may be changed at any time, without notice; the changes will not be applicable to reservations previously accepted by Aéroports de Lyon.


ARTICLE 4 - FINAL STIPULATIONS

These STC are subject to French law; if one of the clauses or provisions in these STC is cancelled or declared illegal via a final legal decision, this invalidity or illegality shall in no way affect the other clauses and provisions, which shall continue to rightfully apply.



APPENDIX 5 BIS : SPECIAL TERMS AND CONDITIONS APPLICABLE
 TO THE VALET SERVICE ALYSE PREMIUM


The “ALYSE PREMIUM valet parking” service (from now on referred to as “the Service”) is available by reservation, on the Aéroports de Lyon website at the following address: https://store.lyonaeroports.com.

Subscribing to the Service means accepting the general terms and conditions of Aéroports de Lyon (from now on referred to as “General Terms and Conditions”) and the current special conditions (from now on referred to as “Special Conditions”). These documents may be modified by Aéroports de Lyon, in part or in whole, without notice.


ARTICLE 1 - SCOPE

The purpose of the Special Conditions is to define the terms and conditions for the provision of the Service to Customers.

The Service facilitates the movement of vehicles by a valet, from an area reserved for the drop-off and pick-up of vehicles to a vehicle storage area. The Service is accessible in the departure/arrival terminal drop-off car parks.

The Customer should adhere to the following procedure: 

On arrival at the airport: (vehicle drop-off), the Customer:
- accesses the drop-off car park at their terminal using a QR code which will have been sent to them via email after the order has been placed; the QR code is saved in the Customer account created on the airport website;
- gives the keys to a valet who will be waiting in the drop-off car park; an inventory of the vehicle should be made by both parties: the Customer and the valet. ALYSE PREMIUM uses a automatic inventory machine.
- the valet will then park the vehicle in a secure airport car park.

On return (vehicle pick-up):
- the valet will wait for the Customer in the drop-off car park at their arrival terminal;
- an inventory of the vehicle should be made by both parties: the Customer and the valet. ALYSE PREMIUM uses a automatic inventory machine.
- the Customer leaves the car park using their QR code.


ARTICLE 2 - SUBSCRIPTION TO SERVICE

The Customer enters the dates of their journey on the airport website; after choosing the service they want, they fill in all of the obligatory fields of the subscription form, namely:
- their name and surname
- their outbound and return flight details
- the relevant terminal
- identifying characteristics of their vehicle (make, colour, registration plate)
- their mobile telephone number

The Customer has the chance to check the details and the total price of their request, and to correct any errors, before confirming and thereby expressing their acceptance. 

Reservations can be made at the earliest 270 days and at the latest 12 hours before the intended vehicle drop-off date; an email confirming the reservation is sent to the Customer.


ARTICLE 3 - FINANCIAL SERVICES

3.1 Price and billing 

3.1.1. The Service is subject to a fee and billing is carried out when the reservation is made. The amount billed at this time is determined according to the planned parking duration; the corresponding bill can be viewed on and printed from the Customer account created by the Customer on the airport’s website.

3.1.2. Cancellation of reservation and rules of reimbursement: 
The Customer may cancel their reservation on the site using their Customer account up to 2 hours before the planned vehicle drop-off time:
- cancellation up to 2 hours before the planned vehicle drop-off time: 100% reimbursement of reservation fees
- cancellation less than 2 hours before: no cancellation possible, no reimbursement.

The charges are due to the space being unavailable. 

3.1.3. Modifying a reservation: 
The Customer may modify their reservation on the website, using their Customer account, up to 10 hours before the planned vehicle drop-off time, with no guarantee that their wishes will be taken into account by the reservation system; if the change in reservation leads to cancellation due to an unavailability of spaces, the conditions for cancellation and for the aforementioned rules of reimbursement will be applied. 

If there are any changes in price during the modification, a new reservation should be made; in this case, the previous reservation will be reimbursed by Aéroport de Lyon.

The prices that appear on the website may be changed at any time, without notice; the changes will not be applicable to reservations previously accepted by Aéroports de Lyon.


ARTICLE 4 - FINAL STIPULATIONS

These STC are subject to French law; if one of the clauses or provisions in these STC is cancelled or declared illegal via a final legal decision, this invalidity or illegality shall in no way affect the other clauses and provisions, which shall continue to rightfully apply.



APPENDIX 6: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE TO THE ONLINE PARKING SPACE BOOKING SERVICE FOR THE AUTOMATIC CAR PARK

ARTICLE 1 - SCOPE

Only Customers wanting to park a private car (motor vehicle, manufactured and designed for the transportation of people that has at least four wheels, with a maximum of eight seats in addition to the driver's seat and for which the total laden weight permitted is less than 2.6 tonnes), can benefit from the automatic car park service in the Store (hereinafter referred to as the "Automatic Car Park Service"), for which the maximum height, wheel diameters and ground clearance comply with the limits set out in the table below:

CAR PARK

MAXIMUM HEIGHT

MINIMUM GROUND CLEARANCE

MAXIMUM WHEEL DIAMETER

MINIMUM WHEEL DIAMETER

Automatic Car Park

2,40 m

120 mm

700 mm

507 mm

- Forward overhang: 1,250 mm maximum
- Rear overhang: 1,250 mm maximum
- Wheelbase between 1,800 mm and 3,300 mm
- Min. inner wheel track: 1,050 mm
- Max. inner wheel track: 2,050 mm
The Automatic Car Park is located in a special area of P5. It is managed by STANLEY ROBOTICS on behalf of AEROPORTS DE LYON.



ARTICLE 2 - DESCRIPTION OF SERVICE

The "Automatic Car Park" Service sold on the Store guarantees Customers that their car shall be automatically picked up and have one parking space per vehicle in the Automatic Car Park for a given date, duration and time, limited to the number of spaces available at the time the Order is placed.
The "Automatic Car Park" Service is only for Customers who have created a "Customer Account" as per the terms and conditions previously defined in these GTCS and who have agreed to the GTCS and these Special Terms and Conditions. It offers the possibility to book a space, for which the maximum parking duration is limited to 90 days (with a minimum of 8 hours). It is, however, stipulated that any exit of the vehicle from the dedicated parking area of the Automatic Car Park is final.
Online booking of a space in the Automatic Car Park may only take place at most 6 months (and at least 4 hours) before the actual vehicle parking date.
When placing the Order, Customers must provide their surname and name, email address, mobile phone number, car registration number, date, number and time of outbound flight, as well as the date, number and time of return flight.
If not possible when placing the Order, it is highly recommended that Customers provide the return flight number either directly at the touch terminal when dropping off the vehicle or in the Automatic Car Park pick-up area, or at any time by returning to the "Customer Account" section of the Store in the "Change Booking" area.
Only full completion of this information shall enable Customers to fully benefit from the Automatic Car Park Service.

ARTICLE 3 - TERMS AND CONDITIONS OF USE

3.1. Vehicle drop-off

When Customers arrive at the Automatic Car Park entry terminal (at the scheduled time), they place the coupon they were sent when the Order was placed (also available to be downloaded from the dashboard of the "Customer Account") in front of the touch terminal equipped with a QR code reader. For it to be recognised, Customers must print the coupon on paper or have it directly downloaded on their smartphone beforehand.
Upon arrival at the Automatic Car Park, Customers leave their vehicle available for the Automatic Car Park Service within one of the pick-up zones available, marked out for this purpose. Customers check the position of their vehicle as regards the floor markings, using the information opposite them.
Customers stop their vehicle and collect all luggage and personal belongings before locking the vehicle as they would usually. The vehicle's hand brake must be on.
Once Customers exit the pick-up zone, they go to the touch terminal, where they scan the coupon they were sent when the Order was placed, then confirm correct pick-up of the vehicle. At no time must Customers give the keys to their vehicle to anybody.
The door of the pick-up zone shuts and the Customer vehicle is ready to be picked up by the Automatic Car Park Service, and it shall be moved via an automatic, autonomous platform from the pick-up zone to a vehicle storage zone.
Customers are required to perform all checks on their luggage and personal belongings prior to closure of the pick-up zone door.
Once pick-up has taken place, Customers may go to the boarding gate via the free car park shuttles available.

3.2. Vehicle collection

To collect their vehicle, if Customers have not exceeded the scheduled exit time, they go to the Automatic Car Park where the car is available in one of the chambers of the pick-up zone.
In the event of a delay, the vehicle shall once again be placed in the Automatic Car Park whilst waiting for the Customer to place the valid coupon in front of the QR code reader of the pick-up zone available.

3.3. AÉROPORTS de LYON recommends that our Customers take care of their coupon which is, in all events, essential for accessing and exiting the Automatic Car Park, in particular for late arrivals.
The issued coupon is strictly personal and confidential. It contains a bar code for which counterfeiting or reproduction is strictly prohibited. It may not be given or transferred to a third party. It is the Customer's responsibility to retain it until final exit from the Automatic Car Park with their vehicle. AÉROPORTS de LYON accepts no liability for third-party or fraudulent use of the coupon.
In the event of loss of or difficulty scanning the coupon, Customers must call an "Agent" using the following assistance number: +33 (0)1 86 65 11 27. The Agent then checks the Customer booking in the databases before performing the manoeuvres enabling them to enter or exit the Automatic Car Park or, if necessary, use the Automatic Car Park Service.
AÉROPORTS de LYON permits early arrivals of 30 minutes and late departures of maximum 60 minutes. Beyond these periods, extra time is invoiced as per the rates table defined below, for which any portion started is due.
AÉROPORTS de LYON therefore recommends that our Customers leave enough time between the arrival time of their return flight and the exit time requested for the Automatic Car Park. Under no circumstances may AÉROPORTS de LYON be held responsible for any extra time linked to events external to the Automatic Car Park Service.
However, if a return flight is proven late and the return flight number was duly provided by Customers in their booking in the Store or later on the touch terminal, AÉROPORTS de LYON undertakes not to invoice our Customers for this extra time, as a commercial gesture.

Automatic Car Park

EXTRA TIME

AMOUNT (INCLUSIVE OF ALL TAX)

0 to 1h

Free

1 h to 12h

2.00€

12h to 24h

4.00€

Over 24 hours, per extra day

2.00€

Extra time is paid for by the Customers in the Store when modifying the booking with the new arrival time.

ARTICLE 4 - MODIFICATION - CANCELLATION

Customers may modify their Order (dates and times of arrival/return, flight No. and registration No.) up to four hours prior to their arrival in the Automatic Car Park. In addition, beyond the legal cooling-off period, AÉROPORTS de LYON offers our Customers the possibility to cancel their Orders up to 24 hours prior to the scheduled date and time of parking. To do so, Customers follow the same procedure as those in Clause 7 of the GTCS. Once this procedure has been followed, Customers are reimbursed 90% of the cost of the Order, within a maximum of 14 days from the date AÉROPORTS de LYON is informed of the cancellation request.
Reimbursement is directly credited into the bank account connected to the card used when placing the Order.

ARTICLE 5 – LIABILITY AND INSURANCE

AÉROPORTS de LYON may not be held liable for any prejudice or damage of any kind affecting Customers' vehicles, goods or person, including in the context of or further to providing the Automatic Car Park Service subject to the Order, unless there is proven malfunction and/or failure of the Service resulting in such damage. If this failure and/or malfunction to the Service is proven to be caused by external events or events caused by third parties, such as inclement weather, computer piracy, theft, vandalism or fire, AÉROPORTS de LYON shall not be held liable. All immaterial and/or indirect prejudices, in particular such as those linked to a missed connection or flight due to a delay in providing the Automatic Car Parking Service, are excluded, unless the liability of AÉROPORTS de LYON is demonstrated, as indicated above.

The Automatic Car Park Service only provides the right to park in the Automatic Car Park, not to vehicle security, surveillance or drop-off. AÉROPORTS de LYON accepts no liability in the event of loss, damage or theft of Customers' personal belongings, as these are their sole and unique responsibility.

AÉROPORTS de LYON accepts no liability for the unavailability of the Automatic Car Park Service, a disruption to the Service, Force Majeure or an interruption or disruption to the technical communication means enabling the Automatic Car Park Service to be provided.

ARTICLE 6 - FINAL STIPULATIONS

Customers acknowledge that they may not receive an email in the context of the provision of the Automatic Car Park Service if (i) they do not have access to a mobile or WiFi network and/or (ii) they are not in France to receive their coupon and access codes, and/or (iii) they do not have a mobile phone turned on and/or (iv) they are not in an area covered by a mobile or WiFi network.

Parking vehicles in the LYON SAINT EXUPERY airport car parks, including the Automatic Car Park, is subject to the provisions of the Prefectoral decree setting out the policing measures applicable to LYON SAINT EXUPERY airport as well as the company regulations for the LYON SAINT EXUPERY airport public car parks, displayed inside the airport or available for consultation on the website www.lyonaeroports.com.

AÉROPORTS de LYON reminds our Customers that the French Highway Code applies to all lanes open to public traffic and in particular to the car parks, including the Automatic Car Park. In particular, the use of a hand-held mobile by a person driving a vehicle is prohibited, including for sending text messages. Customers must therefore observe these instructions to fully benefit from the Automatic Car Park Service.


APPENDIX 7: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE TO SUBSCRIPTIONS

ARTICLE 1 - SCOPE

These Special Terms and Conditions (hereinafter referred to as STC) are only applicable to customers with one of the Aéroports de Lyon subscriptions.
These STC may be modified at any time, without notice, with it being stipulated that the only applicable STC are those in force and online on the day the Order is placed in the Store (https://store.lyonaeroports.com/).
By taking out a subscription, Customers have therefore read all the provisions, in particular relating to the price, payment terms and conditions, application methods and correct operation of the services proposed in the context of subscriptions.

ARTICLE 2 - DESCRIPTION OF SUBSCRIPTIONS

Aéroports de Lyon offers our customers 5 subscription packages:

  • Subscription to car park P4 for the duration of one year with online booking,
  • Subscription to car park P4 for the duration of one year without booking,
  • Subscription to car park P0 for the duration of one year,
  • Unlimited fast-track and lounge subscription for the duration of one year.
  • Unlimited fast-track subscription for the duration of one year.


Aéroports de Lyon offers its professional in customer transportation, 9 subscription options:

  • PRO car park subscription - 5 exits per day - vehicles with 5 spaces max – 1 year
  • PRO car park subscription - 5 exits per day - vehicles with 5 spaces max – 6 months
  • PRO car park subscription - 10 exits per day - vehicles with 5 spaces max – 1 year
  • PRO car park subscription - 10 exits per day - vehicles with 5 spaces max – 6 months
  • PRO car park subscription - 5 exits per day - vehicles with 9 spaces max – 1 year
  • PRO car park subscription - 5 exits per day - vehicles with 9 spaces max – 6 months
  • PRO car park subscription - 10 exits per day - vehicles with 9 spaces max – 1 year
  • PRO car park subscription - 10 exits per day - vehicles with 9 spaces max – 6 months
  • PRO car park subscription - 40 exits per day - vehicles with 9 spaces max – 6 months



Subscriptions enable customers to benefit from a guaranteed space in one of the Aéroports de Lyon car parks, even in very busy periods.

Subscription to car park P4 for the duration of one year with booking.
Subscription to car park P4 with booking costs €890.00 (inclusive of all tax) for a 12-month period. To benefit from a parking space, Subscribers must have booked a space online in the store at https://store.lyonaeroports.com/ at latest four hours prior to arriving at the car park to be guaranteed a space. When booking online, Subscribers must log into their Customer Account and go over the details of their P4 with booking subscription to book a space in car park P4 via the dedicated booking form.

If P4 is fully booked when Customers would like to book, another car park shall be offered so they can benefit from a guaranteed space as part of their subscription

The P4 with booking subscription does not permit several bookings on identical dates. If Subscribers select a period for which they already have a booking as part of their subscription, the online booking shall not be included in the subscription. In other words, the subscription shall not apply to the booking and Subscribers shall have to pay for their booking at the price displayed at the time of booking, in addition to the annual subscription fee.

The P4 with booking subscription does not permit parking of more than 15 consecutive days. If Subscribers select a period of more than 15 consecutive days, the online booking shall not be included in the subscription. In other words, the subscription shall not apply to the booking and Subscribers shall have to pay for their booking at the price displayed at the time of booking, in addition to the annual subscription fee.

Once the online booking is made, Subscribers shall show their e-ticket, which is generated automatically upon online booking, on site. The e-ticket shall be sent via email and is also available on the Customer Account in the Store, in the My e-tickets section.

As in the case of online bookings without a subscription, Subscribers can cancel their booking to inform Aéroports de Lyon that they are not coming.

Subscription to car park P4 for the duration of one year without booking.
The car park P4 without booking subscription costs €1,200.00 (inclusive of all tax) for a 12-month period. Subscribers may park in car park P4 without booking at any time during the subscription period. The P4 without booking subscription does not permit parking of more than 31 consecutive days. If this maximum duration is exceeded, Subscribers shall have to pay the amount corresponding to the extra time at the car park exit, as per the rate table for car park P4 extra time.
When arriving at Lyon airport, Subscribers must show the subscription pass to benefit from space in car park P4. Without showing this pass, Subscribers may be refused access to the car park.

Subscription to car park P0 for the duration of one year.
The car park P0 subscription costs €1,950.00 (inclusive of all tax) for a 12-month period Subscribers may park in car park P0 without booking at any time during the subscription period The P0 subscription does not permit parking of more than 31 consecutive days. If this maximum duration is exceeded, Subscribers shall have to pay the amount corresponding to the extra time at the car park exit, as per the rate table for extra time in car park P0.

When arriving at Lyon airport, Subscribers must show the subscription pass to benefit from a space in car park P0. Without showing this pass, Subscribers may be refused access to the car park.

Subscription to car park P0, for motorcycles only, for the duration of one year.
The car park P0 subscription for motorcycles costs €975.00 (inclusive of all tax) for a 12-month period.
Motorcycles subscribers may park in car park P0 without booking at any time during the subscription period. The P0 subscription does not permit parking of more than 31 consecutive days. If this maximum duration is exceeded, Subscribers shall have to pay the amount corresponding to the extra time at the car park exit, as per the rate table for extra time in car park P0.
Only customers accessing P0 car park with a motorcycle can use this P0 motorcycle subscription.

When arriving at Lyon airport, Subscribers must show the subscription pass to benefit from a space in car park P0. Without showing this pass, Subscribers may be refused access to the car park.

Unlimited Fast-Track and Lounge Subscription for the duration of one year.
The Unlimited Fast-Track and Lounge subscription costs €330.00 (inclusive of all tax) for a 12-month period. It costs €264.00 (inclusive of all tax) if customers have the Unlimited Fast-Track and Lounge subscription as an option with one of the car park subscriptions above. Subscribers may use the access pass as many times as necessary for the fast-track and lounge access services throughout the subscription period. It is strictly prohibited to allow a third person to use the subscription.

To use the Unlimited Fast-Track and Lounge subscription, Subscribers must go to the Customer Account in the Store, log in and go to the "Subscription" space to obtain the e-tickets in real time. Once at the fast-track and lounge access points, they must scan their e-tickets to access the services. The e-tickets shall be deactivated directly upon entry. New e-tickets shall be generated in the Customer Account in the Store for the subsequent entry.

Subscribers can also benefit from a pass with their Unlimited Fast-Track and Lounge subscription.

Without showing this pass or their e-tickets, Subscribers may be refused access to the Fast-Track and Lounge services.

Unlimited Fast-Track Subscription for the duration of one year.
The Unlimited Fast-Track subscription costs €160.00 (inclusive of all tax) for a 12-month period. Subscribers may use the access pass as many times as necessary for the fast-track access service throughout the subscription period. It is strictly prohibited to allow a third person to use the subscription.

To use the Unlimited Fast-Track subscription, Subscribers must go to the Customer Account in the Store, log in and go to the "Subscription" space to obtain the e-tickets in real time. Once at the fast-track access point, they must scan their e-tickets to access the services. The e-tickets shall be deactivated directly upon entry. New e-tickets shall be generated in the Customer Account in the Store for the subsequent entry.

Subscribers can also benefit from a pass with their Unlimited Fast-Track subscription.

Without showing this pass or their e-tickets, Subscribers may be refused access to the Fast-Track services.

PRO car park subscription - 5 exits per day - vehicles with 5 spaces maximum – 1 year

The PRO car park subscription price is 360,00€ (taxes included) for a duration of 12 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 5 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

 When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 5 exits per day - vehicles with 5 spaces maximum – 6 months

The PRO car park subscription price is 240,00€ (taxes included) for a duration of 6 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 5 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 10 exits per day - vehicles with 5 spaces maximum – 1 year

The PRO car park subscription price is 420,00€ (taxes included) for a duration of 12 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 10 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 10 exits per day - vehicles with 5 spaces maximum – 6 months

The PRO car park subscription price is 300,00€ (taxes included) for a duration of 6 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 10 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 5 exits per day - vehicles with 9 spaces maximum – 1 year

The PRO car park subscription price is 540,00€ (taxes included) for a duration of 12 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 5 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

 When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 5 exits per day - vehicles with 9 spaces maximum – 6 months

The PRO car park subscription price is 360,00€ (taxes included) for a duration of 6 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 5 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 10 exits per day - vehicles with 9 spaces maximum – 1 year

The PRO car park subscription price is 630,00€ (taxes included) for a duration of 12 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 10 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 10 exits per day - vehicles with 9 spaces maximum – 6 months

The PRO car park subscription price is 450,00€ (taxes included) for a duration of 6 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 10 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.

PRO car park subscription - 40 exits per day - vehicles with 9 spaces maximum – 12 months

The PRO car park subscription price is 1260,00€ (taxes included) for a duration of 12 months. The subscriber can come and park in the PRO car park without a reservation at any time during the subscription period.

The PRO car park allows for 1 hour parking. If this period is exceeded, the Subscriber must pay €2 (including tax) for each additional 30 minutes when leaving the car park. The subscriber can exit PRO car park 40 times a day without extra cost. For any additional exit from the car park, the subscriber will have to pay an extra cost of 25€ (including taxes).

The subscriber's vehicle can not carry more than 5 adults (including the driver). AÉROPORTS de Lyon may withdraw the subscription at any time if violations are observed.

When coming to Aéroports de Lyon, the Subscriber must present the subscriber card in order to enter the PRO car park. If the Subscriber does not present the subscription card, the access to the car park may be refused.


ARTICLE 3 - SUBSCRIPTION TERMS AND CONDITIONS

The creation of a Customer Account in the Store is required to take out an Aéroports de Lyon subscription. Aéroports de Lyon cannot approve all subscription requests. Each request shall be placed on the waiting list before being processed. Once approved by our management office, the request shall be validated: you can then pay for your online subscription.

Once payment has been made, the request shall be accepted: the management office shall send you your subscription pass and set the request to processed. You are ready to use your subscription as soon as you receive the pass (provided that your subscription requires a subscription pass: the Unlimited Fast-Track and Lounge subscription and car park P4 with booking subscription operate as soon as you log into the Store to obtain your e-tickets).

At each stage, an email shall be sent to you to inform you of the change in status of your request. The status of your request is also visible from your Customer Account in the Store.


APPENDIX 8: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE
 TO THE AÉROPORTS DE LYON MARKETPLACE

PREAMBULE

These General Terms and Conditions of Sale (hereinafter referred to as the GTCS) govern all relations between AÉROPORTS de LYON, a French Société Anonyme with an Executive Board and Supervisory Board, with share capital of 148,000 Euro, and headquarters at Aéroport de Lyon-Saint Exupéry in COLOMBIER-SAUGNIEU (69124), registered on the LYON trade and companies registry under number 493.425.136, and any Customers making a Purchase in the Marketplace published by the Company (hereinafter referred to as the "Marketplace", accessible on the website www.lyonaeroports.com via the tab "Our products and services").
The GTCS may be modified at any time and without notice by the Company, with it being stipulated that the GTCS applicable are those in force and online on the day of the Purchase.
Any Purchase in the Marketplace implies prior unconditional acceptance of these GTCS by ticking the box "I accept the general terms and conditions of sale and the privacy policy".
By making the Purchase, Customers certify they are a natural person of legal age with the legal capacity to make Purchases, acting on their own behalf or on behalf of a legal person they are duly authorised to represent, or natural person having mandated them for the purpose.

PRELIMINARY CLAUSE - DEFINITIONS

  • "Purchase" means the acquisition by a Customer of a Service offered on the Marketplace published by the Company.
  • "Customer" means any natural person aged at least eighteen (18) years with the legal capacity or parental permission to place an order on the Marketplace.
  • "Customer Account" means the online space in the Marketplace published by the Company from which the Customer may make Purchases and pay the amount for their Purchases.
  • "Marketplace" is the name of the online platform published by the Company, accessible at the URL address indicated in the preamble, in which Customers may Purchase Services.
  • "Service" refers to the offers published by the Third-Party Sellers, available for Purchase in the Marketplace.
  • The "Company" refers to AÉROPORTS DE LYON SA, with headquarters at AÉROPORT DE LYON SAINT-EXUPÉRY, BP 113, 69125 LYON-SAINT EXUPÉRY AÉROPORT.
  • "Third-Party Seller" refers to the professional merchant offering the Services in the Marketplace published by the Company.

ARTICLE 1 - SERVICES OFFERED IN THE MARKETPLACE

These GTCS apply to all Purchases made to the Company for the Services available to order in the Marketplace, accessible to Customers 24/7 throughout the year, except in the event of maintenance or interruption, regardless of the cause, in particular:

  • Land transportation services for passengers, meaning a transportation contract as defined in article 3 c) of Regulation (EU) No. 181/2011 of the European Parliament and of the Council concerning the rights of passengers in bus and coach transport,
  • Rail transportation services for passengers, under the conditions of Regulation (EU) No. 1371/2007 of the European Parliament and of the Council on rail passengers' rights and obligations,
  • All other transportation services presented in the Marketplace,

The Services are accessible:

  • Directly in the Marketplace,
  • Via a link redirecting towards the Third-Party Seller site.

ARTICLE 2 – COMPANY ROLE

The Company publishes the Marketplace and makes it available to the general public so that they can access the various Services offered by the Third-Party Sellers to enable Purchase of these Services.
To this end, the Company provides the following information on the Marketplace as regards the Services:

  • Description of Services,
  • Reimbursement/cancellation policy for the Services,
  • Contact details of Third-Party Seller Customer Services,
  • Delivery policy for the transport tickets related to the acquired Services, for each Third-Party Seller,
  • Data protection policy from each Third-Party Seller,
  • Any information required under applicable law.

As the Company is not party to the passenger transportation contract between the Third-Party Seller and the Customers, the role of the Company is consequently limited to selling the Services proposed by the Third-Party Sellers, who are solely responsible for providing the Services as defined by article 3 g) of Regulation (EU) No. 181/2011 of the European Parliament and of the Council concerning the rights of passengers in bus and coach transport and by Regulation (EU) No. 1371/2007 of the European Parliament and of the Council on rail passengers' rights and obligations.

In principle, the Marketplace is accessible to the general public 24/7, throughout the year, except for Marketplace maintenance or deliberate or accidental interruptions, regardless of the reason. Being subject to an obligation of means owing to its business, the Company shall not be held liable for any prejudice of any kind resulting from unavailability in the Marketplace. The Company shall make its best efforts to limit the frequency and duration of any unavailability.

ARTICLE 3 – CREATION OF A CUSTOMER ACCOUNT

Any Purchase made in the Marketplace requires the creation of a Customer Account. Customers must choose a user name (composed of their email address) and a password containing at least height alphanumeric characters (herein after the "Log-in details").
Upon each new visit, Customers log in using both elements, which serve as proof of identity. Customers therefore undertake to provide genuine information about themselves upon initial registration.
The Log-in Details are personal, confidential data that the Customer undertakes not to disclose. Customers are solely responsible for their use. The data recorded constitutes proof of all transactions made by Customers in the Marketplace.
Any attempt to substitute the Log-in Details of another Customer is strictly prohibited. The Company reserves the possibility to rightfully delete the Customer account with no notice or compensation in the event of non-compliance with the applicable laws and these GTCS, in particular in the event of fraudulent or illicit use.

ARTICLE 4 – PURCHASE TERMS

To make a Purchase, Customers are redirected towards a booking page. The various booking stages in the Marketplace are set out throughout the Purchase process in the Marketplace. Customers are informed of the various Services available, proposed in the Marketplace. The Purchase Contract is validly entered into via the "double-click" procedure, with the possibility to check the details of the Purchase and the total price in order to rectify any errors, before confirming this to express final acceptance from the Customers. Customers finalise and give final confirmation of the Purchase. Customers then receive a summary of the information on their Purchase via a confirmation email generated automatically, as soon as the payment confirmation page is displayed, as well as a payment receipt. It is recommended that Customers archive or print this confirmation email as well as the payment receipt. If Customers would like an invoice, this may be produced upon request by contacting SERVICE CLIENT sis, AÉROPORTS de LYON - BP 113 - 69125 LYON - SAINT EXUPERY AÉROPORT or by sending an email to store@lyonaeroports.com. Any subsequent Customer Purchases are only accepted after full, legitimate payment by the Customer of the amounts that may be due for previous Purchases.

ARTICLE 5 – PRICES

All prices are given in Euro and include all taxes. They are liable to fluctuations and may be updated at any time.
The prices invoiced by the Company are those in force on the day of Purchase confirmation.

ARTICLE 6 - PAYMENT TERMS AND CONDITIONS

Any payment for the Purchase price is paid to the Company on behalf of the Third-Party Sellers and may not be deemed as deposits or down payments.
The only payment method authorised is debit/credit card, via a secure online payment system. Only cards in the Carte Bleue, Visa, Eurocard/Mastercard and American Express networks are accepted, for which Customers expressly acknowledge having the right to use.
Under no circumstances, even if a claim has been made, may Customers withhold some or all of the amounts due, nor apply any offsets.
All Purchases are settled in full and debited upon acceptance. A supporting document is available in the "Customer Account".
If a payment is found to be illegitimate, incomplete or non-existent, for whatever reason, the Purchase of the Service may not take place.

ARTICLE 7 – TERMS FOR PROVIDING THE SERVICES

Only the Third-Party Sellers from whom the Services have been acquired by the Customer in the Marketplace are liable for the correct provision of the Services and for any Customer claims linked to this provision.
Providing the Services is subject to the provision terms and conditions defined by the Third-Party Sellers in their own general terms and conditions, made accessible to Customers upon Purchase.
Customers must refer to the general terms and conditions of the Third-Party Sellers concerned to accurately ascertain the terms for providing the Service purchased from the Third-Party Sellers.
The Company does not provide the Services sold and therefore accepts no liability related to the Services sold in the Marketplace.
The Company only makes sure that the transport tickets enabling the correct provision of the Services have been issued against payment of the related price. It is, however, the Customer's responsibility to correctly provide the surnames and first names, and contact details if necessary, that are required to issue a valid transport ticket for the users in question.
In addition, the Company guarantees Customers assistance prior to provision of the Service, limited to responding to Customer questions on prices and implementing solutions from the Third-Party Sellers (reimbursement, cancellation and credit notes) in the event of a cancellation of the Service acquired by the Customers or any difficulties that may arise during sale in the Marketplace, excluding Force Majeure.

ARTICLE 8 – EXCHANGE AND CANCELLATION

8.1- As per article L221-2 9° of the French Consumer Code, contracts relating to passenger transportation services are excluded from the scope of articles L. 221-18 et seq. of the Consumer Code providing for the right to a cooling-off period related to remote sales.
All Services sold by the Company that are not related to passenger land transportation, or are not deemed to be directly associated, shall be subject to the right to a cooling-off period under articles L221-18 et seq. of the French Consumer Code under the conditions set out below.
For any requests to exchange or cancel products from the Ouibus (also called Blablabus) Third-Party Seller, or for any claims or disputes, Customers must send their request directly to the Third-Party Seller. Refer to the Ouibus General Terms and Conditions of Sale: https://www.ouibus.com/ouibus-terms-and-conditions
For products from the Rhônexpress Third-Party Seller, Customers may ask the Company for reimbursement of the transport ticket, provided that the end use date has not been exceeded and it has not been used. For other cases, Customers must send their requests directly to the Third-Party Seller. Refer to the Rhônexpress General Terms and Conditions of Sale: https://www.rhonexpress.fr/en/terms-and-conditions-of-sale/71

8.2- The Company, as an agent for the Third-Party Sellers, implements the exchange and cancellation conditions provided for under the General Terms and Conditions specific to the Third-Party Sellers.
The Company shall in no way be held liable for any difficulties linked to providing the Services and the Third-Party Seller exchange and cancellation policy.
To exercise their right to a cooling-off period for Services other than passenger land transport services, Customers may cancel their Purchase from the "Customer Account" or use the cooling-off period standard form or any other document, to be sent to CUSTOMER SERVICES, as long as the request is unambiguous as regards the desire to cancel, at the following address: AÉROPORTS de LYON SA - SERVICE CLIENT - BP 113 - 69125 LYON - SAINT EXUPERY AÉROPORT.

ARTICLE 9 – COMPANY LIABILITY - LIMITATION OF LIABILITY

9.1 - The Company shall not be held in any way liable for the non-execution of obligations due to Force Majeure, as defined by French law.
Likewise, it shall not be held liable for:

  • Disruptions or failures inherent to using the Internet network that affect browsing in the Marketplace,
  • Malfunctions due to third-party software,
  • Outside intrusion or the presence of a computer virus on the Customer's computer.

9.2 - The Company accepts no liability related to the Services sold in the Marketplace.
The Company is not a party to the transport contract between Customers and the Third-Party Seller.
Customers are solely liable for their use of the Marketplace.

ARTICLE 10 – INTELLECTUAL PROPERTY FOR CONTENT IN THE MARKETPLACE

10.1 All items reproduced in the Marketplace or composing it, in particular but not exclusively text, comments, content, information, illustrations, images, graphs, videos, animations and brands, are protected as intellectual property (hereinafter referred to as the "Items").
The Items are the exclusive property of the Company.
As a result, any use of the Items by any person is strictly prohibited, unless there is prior written consent from the Company, in particular copying, reproducing, representing, modifying, translating, creating derivative products, distributing or any other use. The Company reserves the right to prosecute perpetrators who breach these provisions.
Any other brands that are not the property of the Company and appear in the Marketplace, in any form, belong to their respective owners.

10.2 The Company grants a free, non-exclusive licence to use the Marketplace. The usage licence granted is limited to access and usage for personal Customer use only. Customers are not permitted to download or modify any part of the Marketplace without prior, express written consent from the Company.
This licence under no circumstances enables the sale or any other commercial use of the Marketplace or its related content (services listed, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, sound elements, visual elements, graphs, images, texts or photographs).

ARTICLE 11 - COMPANY CUSTOMER SERVICES

Any questions, requests for information or claims relating to the Marketplace Services must be sent to SERVICE CLIENT sis, AÉROPORTS de LYON - BP 113 - 69125 LYON - SAINT EXUPERY AÉROPORT or via email to store@lyonaeroports.com.
After contacting CUSTOMER SERVICES, if there is no satisfactory response within 60 days, Customers may call upon the mediator for Tourism and Travel*, whose contact details and referral procedures are available on the website: www.mtv.travel
* contractual disputes between a consumer and a professional relating to the execution of a sales contract or the provision of services.

ARTICLE 12 - FINAL STIPULATIONS

The Company archives the invoices on a reliable, sustainable medium constituting a faithful copy, as per the provisions of article 1316-1 of the French Civil Code. The electronic records, kept in the Company IT systems under reasonable security conditions, are deemed proof of communication, Purchases and payments made with the Customer.
If one of the clauses or provisions in these GTCS were to be cancelled or declared illegal under application of a law, a regulation or a final legal decision, this invalidity or illegality shall in no way affect the other clauses and provisions, which shall continue to rightfully apply.

ARTICLE 13 – APPLICABLE LAW AND DISPUTE RESOLUTION

13.1 - These GTCS are subject to French law only. Any disputes related to interpretation, execution or termination of the Contract, and more generally these GTCS that cannot be settled amicably, shall be subject, further to failed prior mediation, to the competence of the French courts.

13.2 - It is reiterated that all Customers may call upon a consumer mediator free of charge to amicably resolve a dispute with a professional. Under application of articles L612-1 and L616-1 of the French Consumer Code, Customers are informed that they may contact the mediator for Tourism and Travel, whose contact details and referral procedures are available on the website: www.mtv.travel
The mediator for Tourism and Travel may be informed of all contractual disputes between a consumer and a professional related to the execution of a sales or service provision contract.
Under application of article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, Customers are informed that they can also use the Online Dispute Resolution platform provided by the European Commission and available at the following address.


APPENDIX 9: SPECIAL TERMS AND CONDITIONS OF SALE APPLICABLE TO THE PERSONAL ASSISTANCE SERVICE AT LYON-SAINT EXUPERY AIRPORT


PREAMBULE - DÉFINITIONS

Unless indicated otherwise due to the context, the terms and expressions hereafter in these special terms and conditions are defined as follows:

“Customer”: means any natural person aged at least eighteen (18) years with the legal capacity or parental permission to make a booking for themselves or a group.

“Service recipient” or “recipient”:
person aged at least eighteen (18) years with the legal capacity or parental permission to complete all the formalities that are required for their trip and receiving the Personal assistance service
OR
Group of two or more people, including at least one who is aged at least eighteen (18) years with the legal capacity or parental permission of the minor(s) for whom the Assistance service has been booked by the customer. The number of people in a group is restricted to 9 people (adults and children).

“Aéroports de Lyon”: AÉROPORTS DE LYON, a limited-liability company with a Board of Directors and Supervisory Board, with a capital of €148,000 and head office at Aéroport Lyon-Saint Exupéry 69124 COLOMBIER-SAUGNIEU, FRANCE, registered with the LYON Trade and Companies Register under number 493 425 136.


“Special Terms and Conditions of Sale” or “STC”: these Special Terms and Conditions of Sale defining the terms and conditions for booking, purchasing and providing the Personal assistance service at Lyon-Saint Exupéry Airport.


 “Booking”: order for the Personal assistance service placed on the Aéroports de Lyon website, paid for by the customer, supported by the issuing of an e-ticket available in the customer’s online account and sent by email to the email address entered by the customer when creating their customer account in the store


 “Price”: price of booking the Personal assistance service, calculated on the basis of the Assistance services requested by the Customer based on the prices published in euros including all taxes on the www.lyonaeroports.com website and the Aéroports de Lyon fees guide.


“Service”: Service for welcoming and assisting a person or group flying from Lyon-Saint Exupéry airport or arriving by plane at Lyon-Saint Exupéry airport or with a connecting flight.
This Service is offered in the store or by request made by email to conciergerie[at]lyonaeroports.com.
This Service may be booked by a Customer under the conditions set out in these Special Terms and Conditions of Sale on the website available at www.lyonaeroports.com.

ARTICLE 1 – SCOPE

These Special Terms and Conditions of Sale (hereinafter called “STC”) only apply to the Personal assistance service offered on the store accessible at www.lyonaeroports.com or by request made by email to conciergerie@lyonaeroports.com.

This Service is offered by AEROPORTS DE LYON and includes the welcome and assistance services performed by AEROPORTS DE LYON staff and checked baggage handling services performed by a third-party service provider.

AEROPORTS DE LYON entrusts baggage handling duties to DERICHEBOURG: Derichebourg Propreté & services associés
84 boulevard de l’Europe
69310 PIERRE-BENITE, FRANCE

These STC may be modified at any time, without notice, with it being stipulated that the only applicable STC are those in force and online on the day the Booking is made in the Store https://store.lyonaeroports.com.

Their purpose is to set out the conditions in which AEROPORTS DE LYON provides Customers with the Personal assistance service.
 Any booking made for the Personal assistance service implies full and prior acceptance of the GTCS and STC by the Customer.

By booking this Service, Customers certify they are a natural person of legal age with the legal capacity to make Purchases, acting on their own behalf or on behalf of a natural person having mandated them for the purpose.

Any information (including pricing) which may appear in catalogues, leaflets and price lists are given as a guide and may be revised at any time.

ARTICLE 2 – DESCRIPTION OF SERVICE

This Service is offered to recipients, to assist them at Lyon-Saint Exupéry airport, when they arrive by plane at Lyon-Saint Exupéry airport, fly from
The Service provides a welcome and assistance from point A to point B at Lyon-Saint Exupéry airport.

This Service may, if necessary, provide assistance from or to:
the SNCF railway station,
or the Rhônexpress tramway platform,
or the bus station courtyard,
or the taxi waiting area.

This service includes:
For boarding a flight departing from the airport, assistance from the reception area to the aircraft door
For a service with a flight arriving at Lyon-Saint Exupéry airport, welcome at the aircraft door
If necessary, assistance with baggage
Assistance with formalities (tax refunds and check-in)
Accompaniment to the security checkpoints with priority queueing at Terminals 1 and 2 at LYON-SAINT EXUPERY airport.

With regard to the Service, the booking may include up to 9 people (adults and children).

The creation of a "Customer Account" in the Store is necessary to book the “Personal assistance” service, in accordance with article 3 of the GTCS.

This Service is independent from any service offered by the airlines.

ARTICLE 3 – TERMS AND CONDITIONS OF USE

General:

This Service is intended only for people of legal age with the capacity to contract and benefit from the services offered.

The Customer guarantees that the recipient for whom they have booked the Personal assistance service does not require any special care or medical support during the service. As such, only self-reliant individuals may benefit from the Personal assistance service.


 It is not the task of the Personal assistance service staff to look after children, nor to carry them or help them go to the toilet.

This Service is free for children aged under 2 years on the date that said Service is performed.

The Customer is responsible for the information they provide when booking the Service. More generally, the Customer agrees to inform Aéroports de Lyon of any information of any nature that may affect the safety or conditions of taking charge of the group.

The Customer shall provide their telephone number or that of the recipient on which it must be possible to contact them.

The Service booking must be made at least 72 hours before the provisional performance date.

For a flight departing from the airport, the recipient is accompanied to the aircraft door, and the process is as follows:
The recipient shall report to the Personal assistance stand for the terminal by which the flight is operated or at the meeting point specified on the booking:

 - For flights within France or Europe: At least 1 hr 30 min before the flight departure time
- For flights outside of Europe: At least 2 hrs before the flight departure time

  The recipient shall be greeted by a member of Aéroports de Lyon’s welcome and assistance staff holding a name sign.

If necessary, baggage will be taken care of by a porter.

If passenger check-in and/or hold baggage check-in is required, the recipient shall be accompanied to their airline’s check-in desk to complete the formalities. The Aéroports de Lyon welcome and assistance staff member shall not make any payments or advance on costs of any kind. In the event of excess baggage (by size, weight or number), the recipient shall pay their airline the additional fees.

The recipient shall then be accompanied through the airport formalities (security checkpoints and, if necessary, border control) with fast tracking (priority queueing) to the aircraft door.

It is the responsibility of each service recipient to ensure that the content of their hand baggage and hold baggage complies with regulatory requirements in terms of safety and security as well as their airline’s requirements.
Each traveller shall ensure that they are in possession of all valid documentation to allow them to travel (boarding pass, identity card or passport and any other documents that may be required by the authorities or airline).

For flights arriving at the airport, the recipient shall be accompanied from the arrivals area up to the Personal assistance stand for the terminal in which the flight is operated, or, if required, up to the place stated on the booking: taxi, SNCF railway station, Rhônexpress tram, bus station, etc.

The recipient shall be greeted upon their arrival at Lyon-Saint Exupéry airport at the aircraft door by a member of Aéroports de Lyon’s welcome and assistance staff holding a name sign.

Where necessary, the recipient shall be accompanied through border control formalities with fast tracking (priority queueing) and up to the baggage claim area for hold baggage to be taken care of by a porter, declared at the time of purchasing the service.

It is the responsibility of each recipient to be able to recognise their baggage, particularly in the event that baggage check-in labels have been torn off during baggage handling operations.


 The recipient shall then be accompanied to the Personal assistance stand in the public area of the Terminal at which their flight arrived, or, if required, to the place stated on the booking: taxi, SNCF railway station, Rhônexpress tram, bus station, etc.

  Recommendations:
-Stay close to the welcome and assistance staff member and follow their instructions.
-Before departing, check the entry and residence formalities required for travel: visas, passport, identification, vaccines, entry formalities, etc.
-Generally speaking, each recipient should check that they have all the necessary documents for travel.

ARTICLE 4 – BOOKINGS

4.1 TERMS AND CONDITIONS OF MODIFICATION

Modifications to the booking requested by the Customer will only be taken into account by AEROPORTS DE LYON if they are sent in writing to the email address conciergerie[at]lyonaeroports.com at least 2 days before the scheduled date for provision of the Personal assistance service.

4.2 TERMS AND CONDITIONS OF CANCELLATION

On the part of the Customer:
Any cancellation, even partial, must be put in writing to the following address: conciergerie[at]lyonaeroports.com

For any bookings cancelled more than 48 hours prior to the scheduled time for the Personal assistance service, the customer will be fully reimbursed for the booking amount.

Any bookings cancelled for any reason whatsoever, except in cases of force majeure, with less than 48 hours’ notice prior to the scheduled time for the Personal assistance service, will be charged at 50% of the price.

Any bookings cancelled with less than 24 hours’ notice prior to the scheduled time for the Service will be invoiced at 100% of the original price.

On the part of Aéroports de Lyon:
Aéroports de Lyon reserves the right to cancel the Service if cases of force majeure or unforeseeable circumstances compel it to do so.

ARTICLE 5 – RATES

In addition to article 5 of the GTCS, applicable rates are available on the website www.lyonaeroports.com.

ARTICLE 6 – CLAIMS

Claims shall not cause any suspension of payment. They must be addressed as described in article 9 – Customer service department of the General Terms and Conditions of Sale in force.

ARTICLE 7 – LIABILITY

In addition to Article 8 of the GTCS, it is stipulated that Aéroports de Lyon accepts no responsibility for damages of any nature whatsoever (theft, loss, damage, etc.) that may affect items, effects, equipment or baggage transported by the recipient while being assisted at Lyon-Saint Exupéry airport except in the case of gross misconduct.

It is the Customer’s responsibility to ensure that information brought to the attention of the Personal assistance service by any written means is up to date and sufficiently comprehensive to enable a Service to be provided in the best conditions, and this shall be prior to provision of the Service.

It is the recipient’s responsibility to ensure that they have all information and documents or supporting documents that are required for embarking on their trip. Likewise, it is the recipient’s responsibility to arrive at the scheduled time stated on the booking

Under no circumstances may AÉROPORTS de LYON be held liable for any delay that may prevent the recipient from catching a flight.

Generally speaking, Aéroports de Lyon may not be held liable for denied boarding by the airline or late arrival for boarding in the event of a breach of or failure to comply with the General Terms and Conditions of Sale and these Special Terms and Conditions.

On an individual basis, each recipient of this Service is responsible for any direct or indirect damage that may have been caused.

The Customer, the recipient and their insurers waive any recourse against Aéroports de Lyon, its insurers and the State for the aforementioned damages and guarantees them against any action of any nature whatsoever relating to these damages that may be taken against them by third parties except in the event of misconduct by Aéroports de Lyon.

ARTICLE 8 – PERSONAL DATA PROTECTION

All of the customer’s personal data is collected and processed by Aéroports de Lyon in accordance with the Personal Data Protection policy.

ARTICLE 9 – SETTLEMENT OF DISPUTES AND APPLICABLE LAW

Any dispute concerning the interpretation or execution of these special terms and conditions of sale, or the sales and services governed hereby, shall fall within the jurisdiction of the administrative courts of Lyon.
Any issue relating to the general terms and conditions of sale and to sales or provisions of service governed by these general terms and conditions of sale shall be subject to French law, to the exclusion of any other. Only the French version of these general terms and conditions of sale is legally binding in the event of a dispute.