welcomeService home

Book online your
personalized welcome service

Discover the airport differently and enjoy more comfort, fluidity and speed with this premium service.

Teen Familliz Assistance on departure and arrival

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport on the day of departure and arrival.

Proposed services

Your child takes off and lands in Lyon ? Whether on departure or arrival, we welcome and accompany him/her to the airport.

  • Greeting by a staff member at the meeting point in the terminal
  • Baggage handling
  • Assistance with formalities
  • Priority fast-track system for security checkpoints
  • Guidance through the airport to the aircraft door for boarding
  • Assistance with cross-border control formalities
  • Guidance through the airport to the meeting point in the terminal

Process

  1. Book this service online

    Select your chosen service and add your journey details. You will be asked to provide the following information: the date you are coming to the airport, your flight number and information about your child. After entering these details, you can pay for the booking online.

  2. Collecting your e-ticket

    Your e-ticket will be generated. It will be available in your online customer account. It will also be sent to you by email.

  3. Additional information

    After payment, your e-ticket will be generated. It will be available in your online customer account just a few minutes later. It will also be sent to you by email.

  4. Meet our staff at the airport

    Greeting by a staff member at the meeting point in the terminal

Cancellation conditions

Your reservation can be cancelled 48 hours before it begins. You will be refunded up to 100% of the paid rate.