Teen Familliz, the assistance service for teenagers !

We offer a comprehensive, personalised assistance service for your child both on their departure from our airport and on their arrival.

  • Booking up to 72 hours in advance

Offres d'accompagnement personnalisé Lyon Aéroport

Teen Familliz Assistance on departure

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport for departure.


€60.00

Teen Familliz Assistance on arrival

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport after their arrival.


€60.00

Teen Familliz Assistance on departure and arrival

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport on the day of departure and arrival.


€109.00

Teen Familliz Assistance for connecting flights

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport for connecting and self-connecting flights.


€89.00

Book personal assistance

Are you the parent of a teenager who is taking a flight from Lyon Airport but you cannot make the round trip to accompany them ?
Our new Teen Familliz service is exactly what you need ! Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child from their arrival at Lyon Airport to their final destination.

  • Booking is possible up to 72 hours before your arrival
  • From the age of 11

Airport departure package

We offer a range of services for your child’s departure from Lyon-Saint Exupéry Airport :

  • Greeting by a staff member at the meeting point in the terminal
  • Baggage handling
  • Assistance with formalities
  • Priority fast-track system for security checkpoints
  • Guidance through the airport to the aircraft door for boarding

Airport arrival package

We offer a range of services for your child’s arrival at Lyon-Saint Exupéry Airport :

  • Greeting by a staff member at the aircraft door
  • Assistance with cross-border control formalities
  • Priority fast track service
  • Baggage handling
  • Guidance through the airport to the meeting point in the terminal
Packages d'accompagnement adolescent au départ et à l'arrivée

A last minute problem ?
Your booking can be cancelled

For more comfort, your booking can be cancelled. Cancel your booking up to 48h before your arrival. All you have to do is write to our customer service to make the request.

How to use this service ?

Select your chosen service and add your journey details. You will be asked to provide the following information : the date you are coming to the airport, your flight number and information about your child.

After entering these details, you can pay for the booking online.

After payment, your e-ticket will be generated. It will be available in your online customer account just a few minutes later. It will also be sent to you by email.

Our staff will contact you for further information regarding your child and the flight.