welcomeService home

Book your personalized welcome online

Enjoy dedicated assistance from the moment you arrive at the airport and let yourself be guided to your aircraft gate.

Meet & Greet - Departure

Are you departing from Lyon? Enjoy personalized assistance for your departure from the airport.

Proposed services

Are you departing from Lyon? We welcome you as soon as you arrive at the airport and accompany you to the aircraft gate:

  • Welcome at the Information Desk
  • Baggage porter service
  • Assistance with formalities (tax refund and check-in)
  • Priority fast-track through security checks
  • Fast-track through passport control
  • Escort to the aircraft gate for boarding

Process

  1. Book your service online

    Select the service you want and add your travel details and arrival date at the airport. After entering your information, you will be able to pay for the booking online.

  2. Receive your e-ticket

    After your payment, your e-ticket will be generated. It will be available in your online customer account and will also be sent to you by email.

  3. Meet our welcome staff at the airport

    On the day of your trip, meet our welcome staff at the location indicated on your reservation and let yourself be guided!

Cancellation conditions

Your reservation can be cancelled 48 hours before it begins. You will be refunded up to 100% of the paid rate.