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personalized welcome service

Discover the airport differently and enjoy more comfort, fluidity and speed with this premium service.

Teen Familliz Assistance for connecting flights

Teen Familliz is a service for parents with a child aged 11 or older. Dedicated staff will guide your child through the airport for connecting and self-connecting flights.

Proposed services

Your child is on connecting flights in Lyon ? We welcome and accompany him/her through the airport.

Greeting by a staff member at the aircraft door
Assistance with formalities
Priority fast track service
Guidance through the airport to the aircraft door for boarding

Process

Book this service online

Select your chosen service and add your journey details. You will be asked to provide the following information: the date you are coming to the airport, your flight number and information about your child. After entering these details, you can pay for the booking online.
Collecting your e-ticket

Your e-ticket will be generated. It will be available in your online customer account. It will also be sent to you by email.
Additional information

After payment, your e-ticket will be generated. It will be available in your online customer account just a few minutes later. It will also be sent to you by email.
Meet our staff at the airport

Greeting by a staff member at the meeting point

Cancellation conditions

Your reservation can be cancelled 48 hours before it begins. You will be refunded up to 100% of the paid rate.